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SHIPPING & DOA POLICY

Delivery Rates

Rural deliveries may include a $10–$40 surcharge.


Heavy or oversized shipments can incur additional fees up to double the base rate.

Local Pickup

  • Orders are typically ready for pickup the same day, as long as your online order has been processed.

  • Pickup in East Gwillimbury / Newmarket area, further distances can be arranged for a fee.

Shipping

Unless otherwise specified by the customer, we typically ship using Canada Post, Purolator, UPS, Harbour Air, Pacific Coastal Airlines, or WestJet/Air Canada. Shipping costs vary based on the size and weight of the order, as well as the chosen shipping method.
Additional charges may apply:

  • Insulated box: $10 per box

  • Heat pack: $2.50 each (we generally use two per box in winter and one or none during summer, depending on weather conditions)

Packaging

Our livestock is professionally packed using oxygen. Smaller fish are double-bagged, while larger fish are triple-bagged to ensure their safety. We carefully minimize excess packaging to promote higher survival rates. Upon request, heat packs and styrofoam boxes can be included (weather permitting).

D.O.A (Dead on arrival)

The client must pick up all shipped livestock within 2 hours of the scheduled arrival time. In the event of any airline delays, the client is responsible for addressing the issue directly with the airline.

If any fish arrive dead on arrival (DOA) or there are other issues, the client must:
(A) Notify us within 2 hours of receiving the shipment, and
(B) Provide clear photos of the dead fish inside the original, unopened bag(s).

We are not responsible for any DOA or other issues reported after the 2-hour window from the scheduled arrival time.

We will coordinate with you to determine the best possible arrival time to suit your schedule. Please note, we are not liable for DOA caused by airline delays, mishandling, or other airline-related incidents. Any DOA or issues determined to be the result of our handling will be credited toward your next purchase.

Shipping, packing, and handling costs are non-refundable and will not be credited toward future orders

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